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How do I reach my site before my domain name is live? When your account was setup we sent you a welcome letter that contained the server IP address which your account is located on. You use that IP address along with your username as shown in the following url to reach your site: http://IPaddress/~username/. Back To Top How do I log into my Control Panel? To access your control panel: www.yourdomain.com/cpanel/ then enter your username and password. Back To Top I've lost my password, how can I get it reset? You will need to submit the technical support request form located in the Account Management Area located at: Account Management or if you are a reseller at: Reseller Management Back To Top Where is the user manual? The user manual is located inside your control panel. The user manual contains instructions for the use of all features available inside your account as well as several 3rd party software instructions such as email and ftp. Back To Top How do I upgrade or downgrade my web hosting account? You will find a form titled Upgrade Account Plan, or Downgrade Account Plan, located in the Account Management Area located at: Account Management Area or if you are a reseller at: Reseller Care Center Back To Top How can I tell what account plan I currently have? Log into your control panel and in the account summary it will list the disk space. Our account plans are named by that disk space. Back To Top How do I change or update my credit card or checking account information? You will find a form titled Credit Card Change Request or Checking Account Change Request, located in the Account Management Area located at: Account Management Area or if you are a reseller at: Reseller Care Center Back To Top How do I change my billing method? By submitting the Credit Card Change Request form or Checking Account Change Request form. When you submit either of these forms it over rides your current billing method. Back To Top Who is Blue Ink It? That is the name of our parent company and is the name that will appear on all Credit Card and Banking Statements. Back To Top When does billing occur for my account? Billing is ran on Monday's and Thursday's of each week. If your activation date falls on a Monday through Wednesday then you will be billed at 3:00AM that Monday morning. If your activation date falls on a Thursday through Sunday then you will be billed at 3:00AM that Thursday morning. Back To Top How do I get technical support? All communications with us is handled through the Account Management Area located at: Account Management Area or if you are a reseller at: Reseller Care Center. In this area you will find a form pertaining to your needs including a technical support request form. All support requests are answered within 10 minutes to 4 hours depending on the difficulty of your need. Back To Top When I go to my domain name on the web it says my account is suspended, what do I need to do? We never suspend an account prior to contacting the client. The only exception to this would be for severe violations or spamming violations which prompted the backbone to step in and shut your account down. If you have not received an email from us, please submit the support request form and we will investigate the issue and work to get your account back on. Back To Top I pay for site updates, how do I request these? You will find a form titled Site Updates in the Account Management Area located at: Account Management Area or if you are a reseller at: Reseller Care Center Back To Top I've received a notice from Bulk Register stating it is time to renew my domain name, what do I do and who is Bulk Register? We are an affiliate of Bulk Register, it is through this affiliation that we are able to register and manage domain registrations for our clients. Renewal notices come from Bulk Register ONLY. Upon your receipt of a notice you will need to visit our Account Management Area and submit the form to renew your domain registration. Back To Top I let my domain registration expire because I no longer want it, why am I still getting billed by Web Host It? Because your domain registration has nothing to do with your hosting account on our servers other than making it easier for your visitors to reach your site rather than having to type in an IP address. When your domain name expired, your hosting account and web pages are still on our servers. To cancel your hosting account you need to submit the Account Cancellation Request located in the Account Management Area. Back To Top My domain registration expired and now it isn't live anymore, what do I need to do? Visit the Account Management Area and submit the Renew Domain Registration form. Once we receive your request we will renew the registration and your domain name will be live again once the renewal period updates across all the networks which is generally within 4 hours. Back To Top My domain registration expired and a whois result shows that it is in redemption period, what does this mean and what do I need to do? If your domain registration expired and it shows as being in redemption period we no longer have control over your domain name. Bulk Register pulled your domain name from our affiliate account and the only way to get it back is to pay a few to retrieve it from redemption. You can either contact Bulk Register directly and make arrangements with them to regain ownership or you can request us to do this for you by submitting the form located in the Account Management Area titled Purchase Domain Out of Redemption Period. There is a 185.00 fee. Back To Top How do I update the contact information for my domain registration? By visiting the Account Management Area and submitting the Modify Bulk Register Handle. When you registered your domain name through us you were assigned a BR Handle. This handle is used for all domain registrations. When you request modifications to your BR handle, records for all of your domain registrations are updated through this modification. Back To Top How do I modify the name servers for my domain name so it will come live on my hosting account with Web Host It? By visiting your registrar. They should have instructions on their web site for making modifications to your registration records and name servers. In our welcome email we provided the name servers that correspond to the server your account was setup on. If you have lost this information please submit the technical support request form. Back To Top I want to transfer my domain name to a different registrar, what do I need to do? Visit our Account Management Area and submit the Domain Registration Inquiry form and request that the TransferGuard be disabled for your domain registration. Allow up to 24 hours for the networks to update with the new status and then visit the gaining registrar and make the transfer request. Back To Top I want to transfer my domain name from another registrar to Web Host It, what do I need to do? Visit your current registrar and request that TransferGuard be disabled for your domain registration(s). Allow up to 24 hours for the networks to update with the new status and then visit our Account Management Area and submit the form titled Transfer Domain Registration To Web Host It. Back To Top How do I get my domain registration setup for auto renewal? In our Account Management Area you will find a form titled Setup Domain Registration for Auto Renewal. When you request this your domain registration will automatically be renewed 1 week prior to its actual expiration date and the credit card on file for your hosting account will be automatically billed. Back To Top How do I request private registration for my domain registration? In our Account Management Area you will find a form titled Setup Private Registration. Back To Top |
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